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1.
Journal of Educational Administration ; 2023.
Article in English | Web of Science | ID: covidwho-20245112

ABSTRACT

PurposeThe current study investigated the impact of organisational trust on emotional well-being and performance of middle leaders during the coronavirus disease 2019 (COVID-19) pandemic.Design/methodology/approachA convenience sample of 265 middle leaders in kindergartens in China responded involving trust in schools (e.g. trust in principal and trust in colleagues), emotional well-being and job performance. Both confirmatory factor analysis and structural equation modelling (SEM) were used in the investigation.FindingsThree hypotheses on the relationships between the three constructs were verified. Trust in schools significantly influenced emotional well-being and job performance of middle leaders which correlated with each other. The interactive effects of trust in principal and trust in colleagues were discussed for improving the well-being and job performance of middle leaders. Relationships between the two kinds of trust and pride were also identified in the research.Research limitations/implicationsFurther studies may put efforts towards improving these three outcomes synchronously.Practical implicationsBased on the evidence of the current study, future research may focus on how middle leaders act as a bridging role between different stakeholders such as principal and teachers, principal and parents, teachers and children, meanwhile how to boost the leaders' own well-being and performance in the early childhood education (ECE).Originality/valueThis study established the empirical linkages between school trusts, emotional well-being and job performance.

2.
International Journal of Social Sciences & Educational Studies ; 10(2):188-196, 2023.
Article in English | ProQuest Central | ID: covidwho-20242850

ABSTRACT

The Third-sector organizations, known as Non-Governmental Organizations (NGOs) working on had an essential role in improving education, building human capital, sustainable development, humanitarian aid, and raising entrepreneurs, especially in the areas of political conflict and increased poverty. This research aims to analyze the effect of Emotional Intelligence on Job Performance in three selected Educational and human aid NGOs in the Kurdistan Region/Iraq during the Covid-19 pandemic. This research is claimed to be novel to study the concepts in businesses on NGOs. The author used a self-administered questionnaire with included two validated measures and demographic items. The data has been collected from 83 respondents working as employees in the NGOs selected. The author used Pearson correlation, ANOVA, and linear regression to justify the hypothesis developed. The results show a strong positive relationship between EI and job performance. The EI positively and significantly affects Job Performance and there is no difference between the genders of the study in terms of Emotional Intelligence and Job performance. The study recommends educational and human aid NGOs consider EI as an important factor in increasing the performance of their employees, and this research is to be a foundation for further research to understand the application of management concepts of Businesses in the context of NGOs.

3.
Journal of Management Analytics ; 2023.
Article in English | Scopus | ID: covidwho-20238819

ABSTRACT

In light of global competition and the COVID-19 pandemic, organizations are encountering an increasingly challenging and unpredictable environment. Consequently, employees are experiencing heightened levels of job strain. This study aims to explore the impact of various organizational mechanisms on promoting positive employee health within the organization, ultimately affecting employees' job performance. The findings of this study indicate that authentic leadership and the absence of organizational politics are significant predictors of positive employee health. Moreover, positive employee health has a positive influence on supervisor-rated job performance through its effect on job engagement. This study serves as a valuable resource for organizations, shedding light on the fundamental factors that contribute to positive employee health. It also raises managers' awareness of the importance of nurturing and sustaining employees' emotional and physical well-being to maintain competitiveness in the market. © 2023 Antai College of Economics and Management, Shanghai Jiao Tong University.

4.
Employee Relations ; 44(2):371-385, 2022.
Article in English | APA PsycInfo | ID: covidwho-20235849

ABSTRACT

Purpose: This study aims to assess e-working remotely from the perspective of online workers based on important theoretical aspects that have been found to have an impact in this regard. Specifically, the study examines the influence that work-life balance, job effectiveness, organizational trust and flexibility have on e-workers experience in terms of satisfaction. Design/methodology/approach: For this research, the E-Work Life (EWL) scale, which consists of 17 questions and yields four critical dimensions, namely work-life balance, job effectiveness, organizational trust and flexibility, was adapted to measure remote e-working experience. Data were collected by sending the electronic questionnaire link to e-workers. In order to define the factorial structure and test whether the data fit the hypothesized measurement model, factor analysis was initially conducted on a sample of 230 e-workers. The relationship between EWL scale variables and e-worker experience was examined using order logit model. Findings: This paper initially provides the validity and reliability of the EWL scale. Exploratory factor analysis optimally supported three factors and 13 items in contrast to the original scale. The influence that the remaining structure comprised of work-life balance, job effectiveness and flexibility has on e-worker experience was also measured. Results indicate that work-life balance and job effectiveness have a positive influence on e-workers satisfaction with online working, while flexibility does not show a positive association in this regard. Of the three variables, job effectiveness shows to be the most influential factor for e-worker satisfaction. Research limitations/implications: For the nature of this study, a larger sample size would have been more preferable. It must also be noted that the study took place in circumstances of the COVID-19 pandemic where social activities were limited, and this could have interfered with employees' emotions to some level and ultimately with their evaluation of e-work. It is suggested that further research be conducted. Practical implications: Owing to the increasing occurrence of these working practices worldwide, particularly with the COVID-19 situation, this study, through its' findings, contributes to a broader knowledge on successful implementation of e-work environments. It helps individuals to comprehend crucial e-work-related issues and supports organizations to identify areas for improvement, so that effective strategies can be developed to increase productivity while supporting worker's well-being and satisfaction at the same time. Originality/value: This paper addresses a previously identified need for further validation of the newly developed EWL scale in a different setting and with a new sample. At the same time, it adds to the understanding of the impact of important dimensions previously shown to affect e-worker satisfaction with online working. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

5.
International Journal of Manpower ; 44(4):653-670, 2023.
Article in English | Academic Search Complete | ID: covidwho-20234201

ABSTRACT

Purpose: This study, using a comprehensive job demand–resources (JD-R) model, aims to explore the pressures of workload, work–life interface and subsequent impacts on employee stress and job satisfaction, with implications for employee job performance, in the context of working from home during the COVID-19 pandemic. Design/methodology/approach: A cross-sectional sample of employees at seven universities (n = 4,497) and structural equation path analysis regression models are used for the analyses. Findings: The results show that a partial mediation JD-R model was supported, where job demands (such as workload and actual hours worked) and job resources (including expectations, support and job security) have relationships with work interference with personal life and personal life interference with work. These have subsequent negative path relationships with stress. Further, stress is negatively related to job satisfaction, and job satisfaction is positively related to employee job performance. Practical implications: Potential policy implications include mitigation approaches to addressing some of the negative impacts on workers and to enhance the positive outcomes. Timely adjustments to job demands and resources can aid in sustaining balance for workers in an uncertain and fluid environmental context. Originality/value: This study makes a contribution to knowledge by capturing sentiments on working arrangements, perceived changes and associated outcomes during a key period within the COVID-19 pandemic while being one of the rare studies to focus on a comprehensive JD-R model and a unique context of highly educated workers' transition to working from home. [ FROM AUTHOR] Copyright of International Journal of Manpower is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

6.
Understanding individual experiences of COVID-19 to inform policy and practice in higher education: Helping students, staff, and faculty to thrive in times of crisis ; : 46-60, 2022.
Article in English | APA PsycInfo | ID: covidwho-20234074

ABSTRACT

This chapter explores how communication during the COVID-19 crisis hindered and supported faculty performance and how they interpreted institutional communication and expectations around their teaching. It addresses the importance of community to faculty, both as they adjusted to online instruction and as a source of thriving in their work. Faculty are a key element in higher education institutions, and the findings show how faculty participants acted on the frontlines of the transition to online learning. Faculty participants consistently talked about the challenges of teaching students to the best of their ability during a global pandemic, and the importance of their communities for their success in this endeavor. They expected clear communication from the University and desired guidelines specific to each college or department. In the end, faculty relied on their community as a resource of knowledge and support during the difficult transition. Professional organizations and colleagues outside of the University of Utah also served as sources of knowledge for faculty as they adjusted to online learning. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

7.
Journal of Applied Research in Higher Education ; 15(4):1069-1094, 2023.
Article in English | ProQuest Central | ID: covidwho-20232794

ABSTRACT

PurposeThis study aims to examine the direct and indirect relationships between Personality Traits (PTs) and Conflict Management Styles (CMSs) through Job Performance (JP) in Pakistan.Design/methodology/approachThis is a quantitative study that employed a survey questionnaire to collect cross-sectional data from academic leaders of Pakistan's Higher Education Institutes (HEIs). The researchers derived this study's findings from 320 useable responses.FindingsThe authors used a Structural Equation Model (SEM) which shows a positive and significant effect of agreeableness on Integrating Styles (IS), Avoiding Styles (AS), Obliging Styles (OS), Compromising Styles (CS) and Dominating Styles (DS). Extraversion has a positive and significant effect on IS, OS, DS and CS. Emotional Stability (ES) is the positive and significant predictor of IS, AS, OS and CS. The conscientiousness trait has a positive and significant effect in predicting IS, OS, DS, CS and AS. Likewise, openness has a positive and significant effect on IS, OS, DS and CS. On the other hand, extraversion and openness have a negative and insignificant effect on AS. Finally, amongst HEIs' academic leaders ES is the negative and insignificant predictor of DS.Practical implicationsThis study's findings offer additional insights into understanding the direct and indirect connections between PTs and CMSs through JP. These support the development of effective policies and organizational arrangements to resolve and manage conflict and employee behaviours. Finally, through another contribution of empirical evidence, these findings further enrich the worth of the literature.Originality/valueThis study's findings provide both, directly and indirectly, the original contributions of Pakistan's HEIs' academic leaders PTs and CMSs.

8.
Development and Learning in Organizations ; 37(4):22-25, 2023.
Article in English | ProQuest Central | ID: covidwho-20231840

ABSTRACT

PurposeThe purpose of this article is to examine the Emotional, Behavioural and Psychological impact, and impact of explosion of Technology-led complexity on Managerial Competencies. The article offers a new training and development agenda that can mitigate these impacts, and improve employee productivity and well-being.Design/methodology/approachAfter exploring the theoretical underpinning of management competencies, and dimensions that could impact them, discussions with senior industry experts from different sectors were carried out to understand the impact and suggest ways to mitigate them.FindingsCOVID-19 shock and experiences may have impacted the Intrapersonal skills, Interpersonal skill and Leadership skills. Technology explosion may have impacted all these and Business skills as well. A new Learning and Development agenda is suggested to mitigate the emotional and technology impact on each of the managerial competencies, thus improving on-job productivity.Practical implicationsA strategic development program can be created to mitigate the recent emotional, psychological and technology impact on different managerial competencies. This granular training program that understands the cause, and offers a specific solution will greatly benefit the organizations and employees.Originality/valueThe paper combines the understanding of managerial competencies with recent social and workplace developments, and draws on the learnings from industry experts to make practical suggestions for talent development.

9.
Healthcare (Basel) ; 11(11)2023 May 25.
Article in English | MEDLINE | ID: covidwho-20232009

ABSTRACT

Although intelligence has been widely examined in the literature, the correlation of emotional intelligence (EI) has with virtual leadership, work stress, work burnout, and job performance in the nursing profession needs further consideration. Prior studies have confirmed that leadership style and emotional intelligence massively contribute to better outcomes in the nursing profession. Based on these confirmations, this research intended to explore the impact of virtual leadership and EI on work stress, work burnout, and job performance among nurses during the COVID-19 pandemic. A convenient sampling technique was adopted to select the data sample. To analyze our hypotheses, 274 self-reported surveys were distributed in five tertiary hospitals in Pakistan through a cross-sectional quantitative research design. The hypotheses were tested with SmartPLS-3.3.9. Our findings revealed that virtual leadership and EI have considerably influenced nurses' work stress, burnout level, and job performance. The study concludes that EI significantly moderates virtual leadership and psychological stress among nurses.

10.
African Journal of Nursing and Midwifery ; 24(3), 2022.
Article in English | Web of Science | ID: covidwho-20231215

ABSTRACT

Healthcare workers have been under tremendous psychosocial strain since the advent of the COVID-19 pandemic, particularly those on the frontline such as nurses. This is especially true in low and middle-income countries such as South Africa, where lack of resources and support exacerbate challenges. Five focus group discussions were conducted with frontline nurses at primary, secondary, and tertiary healthcare institutions in Cape Town, South Africa. Participants reported significant stress emanating from all spheres of their life, with the acute stressors of their work having largely adverse consequences on their lives in their homes and communities. A lack of organisational support was evident, with participants highlighting various ways in which the psychosocial strain they were under may be alleviated. Healthcare facilities should investigate both individual and organisational interventions aimed at better supporting their invaluable frontline teams. These include tailored psychological support services, sufficient time for rest, adequate staffing and medical supplies, effective leadership, COVID-19 specific training, and the promotion of teamwork. However, facilities should also extend their concern to the families of staff by reducing potential risk of exposure through a variety of measures including providing transport and voluntary isolation accommodation. Such interventions are important not only for the healthcare workers and their families, but also for the smooth functioning of healthcare institutions as the pandemic draws on into an uncertain future.

11.
International Journal of Organizational Leadership ; 12(1):22-40, 2023.
Article in English | Web of Science | ID: covidwho-2328311

ABSTRACT

It is possible to define digital leadership as a type of leadership that is informed about digital technologies that help the digital transformation of employees and businesses and is also fed by modern leadership theories. The concept of digital leadership has come to the fore, particularly with Industry 4.0. Digital leadership is seen as an element that positively affects organizational culture and helps the development of the organization. Following the Covid-19 pandemic, businesses have experienced a considerable digital transformation, and it has been realized that digital leadership is now inevitable for businesses. Digital transformation is expected to contribute to the productivity and production of enterprises. The present study focused on the ability of digital leadership to avoid social loafing, which is negative organizational behavior. In particular, the extent to which job performance losses caused by social loafing were moderated by digital leadership was measured. In this regard, questionnaire forms were prepared and sent to 308 people. The collected data were interpreted by means of the Smart PLS program, and the results were obtained. In this respect, it is found that digital leadership has a moderating impact on the effect of social loafing on job performance. It is thought that the source of this effect could be explained in accordance with Social Impact Theory, Upper Echelon Theory, and Strategic Action Area Theory. (c) CIKD Publishing

12.
International Journal of Emerging Markets ; 2023.
Article in English | Web of Science | ID: covidwho-2326806

ABSTRACT

PurposeThis paper aims to explore the effect of government support (short work allowances - SWA) on SME employees' job performance and employee motivation perceptions, during the COVID-19 pandemic in Turkey.Design/methodology/approachSurvey data were collected from 2,781 employees working in SMEs registered to Small and Medium Enterprises Development Organization (SMEDO) in Turkey. The relationships were assessed through structural equation modeling with bootstrap estimation.FindingsThe results support the proposed framework illustrating the positive effect of government support on employees' perceived motivation and job performance. Findings indicate that employee motivation has exhibited a mediating effect between government support and job performance. Another important finding is that, contrary to the classical understanding of Herzberg's two-factor theory, SWA system was able to perform as a motivating factor during the pandemic by meeting the hygiene needs.Research limitations/implicationsSince this is a cross-sectional research study, causal inferences cannot be derived from the research results.Originality/valueThere is a lack of empirical study on SME employees' perceptions on the government support during the pandemic, especially on the perspectives of emerging economies are infrequent. Turkey's case is unique in terms of providing insights on how perceived employee motivation is increased by the government supports (SWA) in Turkey, and how this motivation mediates the job performance perceptions. Besides, the impacts of government support are mostly studied at the firm or macro-levels, this study's unit of analysis is at individual level. Regarding the criticism from the motivation perspective of two-factor theory, COVID-19 context and its impact on the motivation needs have not been elaborated before. This article starts new discussions on how crisis contexts influence individual motivator factors.

13.
Open Access Macedonian Journal of Medical Sciences ; Part E. 11:203-212, 2023.
Article in English | EMBASE | ID: covidwho-2325720

ABSTRACT

BACKGROUND: Doctors at primary health care are prone to have work stress and it can affect their performance. Employee engagement may have close relationship with the doctor's performance during the COVID-19 pandemic. AIM: This study aims to determine the relationship between work stress and the doctor's performance at primary health care using employee engagement mediation and COVID-19 pandemic moderation. METHOD(S): This research is a descriptive study using a quantitative approach which was conducted on 354 doctors at Malang primary health care. The questionnaire was analyzed using partial least square. RESULT(S): The work stress had a significant positive effect on the doctor's performances (beta = 0.257, t-stat = 3.324). Work stress has a significant positive effect on employee engagement (beta = 0.726, t-stat = 22,967). Employee engagement does not significantly affect the doctor's performance (beta = 0.044, t-stat 0.105). Employee engagement does not mediate the work stress effect on doctor's performance (beta = 0.032, t-stat = 0.105). The COVID-19 pandemic did not moderate the work stress effect on doctors' performance (beta = -0.222, t-stat = 0.981). CONCLUSION(S): Primary health care leaders still need to pay attention to factors that can reduce the doctor's performance and employee engagement, include factors that can increase the work stress during the COVID-19 Pandemic.Copyright © 2023 Fida Rahmayanti, Noermijati Noermijati, Armanu Armanu, Fatchur Rohman.

14.
Revista de la Asociacion Espanola de Especialistas en Medicina del Trabajo ; 32(1):45-53, 2023.
Article in Spanish | EMBASE | ID: covidwho-2318901

ABSTRACT

Objective: This study sought to analyze whether service leadership predicts work performance on municipal employees in the province of San Martin - Peru, in the context of the COVID-19 pandemic. Material(s) and Method(s):The design is non-experimental, cross-sectional, and predictive. We analyzed data of 424 municipal employees from the districts: Morales, Tarapoto, and Banda Shilcayo, aged between 20 and 65 years, of both sexes. The instruments used were: Service Leadership Scale (ELSVA), created by Dennis,Winston, Page, and Wong (2003);and Individual Work Performance Scale, created by Koopmans et al., (2014), both scales validated by Gabini and Salessi (2016). Result(s) and Conclusion(s): The beta coefficients indicate that leadership (predictor variable) significantly predicted work performance (beta =,512, p < .01);it is inferred that service leadership qualities of employees predict the effectiveness of workers in their respective job positions.Copyright © 2023, Accion Medica S.A.. All rights reserved.

15.
Personnel Review ; 52(4):1033-1050, 2023.
Article in English | ProQuest Central | ID: covidwho-2317877

ABSTRACT

PurposeThis study examines how satisfaction with work-life balance (WLB) in combination with satisfaction with organization's COVID-19 responses (SOCV19R) helps to enhance subjective well-being and performance during the lockdown due to COVID-19.Design/methodology/approachThe data of this time-lagged study were gathered through an online survey with three-waves between March and May 2020 in Spain (N = 167). Hierarchical multiple regression and PROCESS were used to test the hypotheses.FindingsDirect relationships between SOCV19R and subjective well-being and performance were not significant. Instead, SOCV19R increased employees' well-being and performance through a higher satisfaction with WLB (full mediation).Originality/valueThe novelty of this study is the evaluation of SOCV19R as a form of organizational support in times of crisis. This study suggests that a good organizational reaction to face a crisis such as the pandemic, encourages employees' WLB and helps them to boost their well-being and performance. It may be concluded that work-life balance (WLB) in Spain was seen as a luxury in good times and turned out to be a necessity in bad times. The present study recommends practical implications and provides lessons for human resource management for future crises or similar work conditions.

16.
Turkish Journal of Biochemistry ; 47(Supplement 1):87-88, 2022.
Article in English, Turkish | EMBASE | ID: covidwho-2317751

ABSTRACT

Objectives: The objective is to develop a low-cost, practical, portable aptasensor platform for the diagnosis of COVID-19. Materials -Methods: Amino-terminated aptamers to be used for the design of an aptasensor were synthesized by SELEX method, and interaction of aptamers with SARS-CoV-2 S1 protein was investigated by isothermal titration calorimetry (ITC). Gold electrodes were used to design the biosensor platform. After the electrode surface was functionalized with cysteamine, the amino-terminated aptamer was conjugated to the surface via glutaraldehyde crosslinker. Then, the surface characterization and analytical parameters of the designed sensing platform were determined by adding commercial S1 proteins on the surface using differential pulse voltammetry (DPV), cyclic voltammetry (CV) and impedance spectroscopy (EIS). To evaluate the working performance of the system, S1 proteins were added to the synthetic serum samples using the standard addition method and the measurements were repeated. Result(s): Surface characterization of the platform designed with EIS and CV measurements was performed and it was found that the modification was successfully performed. In addition, DPV results and analytical parameters of the platform (calibration plot, limit of detection(LOD) , repeatability, coefficient of variation) were determined and the working performance of system was evaluated. Moreover, working performance of the biosensor in real samples and its specificity for COVID -19 were determined by experiments with synthetic serum and influenza A and B proteins. Conclusion(s): According the results, the system has potential to be used for the detection of COVID -19, and also it can be rapidly adapted in different pandemic situations that may occur in the future.

17.
Int J Environ Res Public Health ; 20(9)2023 05 06.
Article in English | MEDLINE | ID: covidwho-2312376

ABSTRACT

With structural changes in work arrangements, employee retention becomes more important for organizational success. Guided by the Ability, Motivation, Opportunity (AMO) framework, this study investigated the factors affecting remote workers' job satisfaction and personal wellbeing in Utah. From a sample of n = 143 remote workers, the study used a correlational design to identify the significant predictors of job satisfaction and personal wellbeing. It mapped the relationships between significant predictors of job satisfaction and personal wellbeing and explored the role of human resources (HR) policies and organizational culture in a remote work environment. Results showed intrinsic motivation, affective commitment, opportunity, and amotivation affected employee job satisfaction, while self-efficacy, amotivation, and job satisfaction affected personal wellbeing. A structural equation model (SEM) showed that remote workers with higher levels of self-efficacy, lower amotivation, and higher job satisfaction were likely to have greater personal wellbeing compared to others. When exploring the role of HR, findings showed that HR bundles and organizational culture indirectly affected job satisfaction but had a direct effect on the most important predictors of job satisfaction and personal wellbeing. Overall, results demonstrated the interconnectivity of HR practices, AMO factors, job satisfaction, and personal wellbeing.


Subject(s)
Job Satisfaction , Models, Theoretical , Humans , Utah , Motivation , Workforce , Surveys and Questionnaires
18.
The Journal of Applied Behavioral Science ; 59(2):314-336, 2023.
Article in English | ProQuest Central | ID: covidwho-2291821

ABSTRACT

This study investigates how employees may use proactive work strategies to satisfy their basic psychological needs during the coronavirus disease 2019 (COVID-19) pandemic. We use self-determination theory to hypothesize that daily self-leadership (e.g., goal setting, constructive cognition) and playful work design (PWD;redesigning work to be more fun/challenging) satisfy basic psychological needs and facilitate job performance. We also predict that the use of these proactive strategies is particularly important when individuals ruminate a lot about the COVID-19 crisis. Daily diary data collected among a heterogeneous group of employees largely confirm these theoretical predictions. For organizational practitioners, this study thus suggests that it is important to encourage employees to be proactive. Although this may be challenging during crises, leaders could provide autonomy and feedback to foster self-leadership and PWD. In addition, organizations may offer training interventions so that employees learn to apply these proactive work strategies. AD -, Rotterdam, the Netherlands;, Johannesburg, South Africa ;, Rotterdam, the Netherlands ;, Rotterdam, the Netherlands;, Johannesburg, South Africa

19.
ACSM's Health & Fitness Journal ; 27(3):33-40, 2023.
Article in English | CINAHL | ID: covidwho-2291571

ABSTRACT

Occupational stress impacts employees, organizations, and potential customers. Physical activity as a coping mechanism can help to mitigate the adverse outcomes of occupational stress. Physical activity solutions for employees allow employees to initiate and maintain a physically active lifestyle, potentially mitigating the adverse outcomes of occupational stress. Apply It!: After reading this article, fitness professionals will be able to: • Understand the impact of occupational stress on employees. • Understand how physical activity impacts occupational stress. • Implement suggestions for on-site physical activity solutions and off-site physical activity promotion to impact occupational stress.

20.
Engineering Management in Production and Services ; 15(1):29-40, 2023.
Article in English | Scopus | ID: covidwho-2304987

ABSTRACT

The article aims to show that reliable IT support was crucial for the survival and sustainability of organisations during the COVID-19 pandemic. The article considers the negative effect of the crisis caused by the COVID-19 pandemic on the organisational sustainability of an organisation (i.e., organisational performance through employee job performance). It explores the role of IT reliability in mitigating such a negative effect. To verify the hypotheses, the empirical studies were performed during the COVID-19 crisis with 1160 organisations operating in Poland, Italy and the USA. The data were analysed using multiple linear regression models with mediators and moderators. The results confirmed that due to the ability to limit the severity of a crisis-induced negative effect on employee job performance (influencing organisational performance), IT reliability could be considered a mitigator for the negative effect of the COVID-19 crisis on the sustainability of organisations. The results indicate that IT reliability should be fostered among organisations operating during the COVID-19 pandemic to maintain sustainability. © 2023 Katarzyna Tworek, published by Sciendo.

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